Improving Customer Support with AI for a Leading Energy Provider
"Automating parts of our support flow has been a game changer. Our teams can now focus on solving real issues, while routine requests are handled faster and more consistently."
Customer Operations Lead
About this project:
Our client, one of the largest energy suppliers in Europe, was facing growing pressure on their customer support operations — with over 2 million inquiries per year across gas, power, and water services.
We helped them design and deploy AI-powered tools that automate the classification of incoming requests and assist agents in responding faster and more accurately.
Within 15 months, they automated six phone-based processes and three email-based ones, reducing average handling time and improving service consistency across channels.