Sector

Luxury

We help you thrive in a digital-first world, allow you to innovate, optimize operations, and ensure sustainable growth while maintaining the artistry and quality your customers expect.
Explore the trends shaping the sector, the solutions we deliver, and the impact we create with our clients.

TRENDS & CHALLENGES

Five challenges we know you are dealing with

Delivering personalized customer experiences at scale

Luxury customers expect nothing less than perfection. They demand personalized, exclusive service at every touchpoint. However, meeting these expectations can overwhelm your support teams, especially with limited resources, fragmented systems, and legacy platforms.

We help you elevate the customer experience with AI-powered assistants, real-time journey analytics, and seamless support workflows—allowing your teams to deliver a personalized service at scale, with less effort, and more focus on what truly matters.

Accelerating delivery of new offers and projects

Navigating sustainability expectations and compliance

Making your data work, and deliver value at scale

Securing operations in a decentralized world

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SOLUTIONS

From AI-powered personalization to cybersecurity and data modernization

  • AI-Enabled Customer Support & Engagement

    Enhance customer interactions with AI-driven support.

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    AI-Enabled Customer Support & Engagement

    • Automate customer interactions to enhance support efficiency
    • Provide 24/7 personalized service through AI-driven assistants
    • Guide support teams with real-time AI tools for better service
    • Streamline customer responses and reduce manual effort
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  • Smart Compliance & ESG Reporting Solutions

    Simplify sustainability tracking and compliance.

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    Smart Compliance & ESG Reporting Solutions

    • Simplify ESG tracking and compliance with automated reporting
    • Centralize and streamline sustainability data across systems
    • Ensure regulatory readiness with adaptive reporting tools
    • Track emissions and sustainability metrics with ease
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  • Modern Data Platforms for Business Insights

    Unlock the full potential of your data.

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    Modern Data Platforms for Business Insights

    • Centralize fragmented data for better customer insights
    • Build scalable, cloud-native platforms for data storage
    • Enable advanced analytics to drive product innovation
    • Use unified data to support decision-making and growth
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  • Cybersecurity for Brand Protection & Trust

    Protect your brand’s reputation and customer trust.

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    Cybersecurity for Brand Protection & Trust

    • Secure legacy and cloud environments with cutting-edge tools
    • Detect threats in real-time with AI-powered security systems
    • Implement zero-trust and network segmentation for robust defense
    • Safeguard sensitive customer and brand data
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  • AI-Powered Inventory & Supply Chain Optimization

    Stay ahead of demand while maintaining exclusivity.

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    AI-Powered Inventory & Supply Chain Optimization

    • Forecast demand and optimize inventory with AI models
    • Track inventory health and streamline supply chain processes
    • Improve stock accuracy and reduce waste with predictive tools
    • Enhance efficiency with real-time supply chain monitoring
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CLIENTS

Trusted by luxury leaders across the world

PARTNERS

Backed by strong alliances

Discover our partners
Discover our partners
LET'S CONNECT

Transform your luxury brand for the future

Reach out to our luxury industry experts to tailor solutions for your unique challenges. We help you innovate, optimize, and sustain your brand’s legacy in a fast-evolving digital world.

LUXURY INSIGHTS

Discover client case studies and insights from our experts

Expert Articles
Expert Articles
29 Aug 2025
Retail Media Networks (RMNs) are transforming digital advertising by allowing brands to place targeted ads on retailer platforms using first-party customer data. With the phase-out of third-party cookies, RMNs provide precise targeting, measurable ROI, and proximity to purchase intent. Global spending is set to reach $179.5 billion in 2025, with omnichannel strategies extending to in-store displays, connected TV, social commerce, and AR. Brands and retailers benefit from high-intent audiences, richer insights, and new revenue streams.
How Retail Media Networks Are Redefining Marketing
Case Studies
Case Studies
18 Aug 2025
Key Challenges and Context: Building an Ecommerce Platform Without the Infrastructure to Match Our client, a European ecommerce company, had built its name over decades helping families mark important moments. Their high-quality birth and wedding cards reached customers through physical catalogues and local resellers. When buying patterns changed, the company created a separate digital brand […]
How We Helped a European Ecommerce Platform Scale on AWS Without Building an Internal Cloud Team
Case Studies
Case Studies
26 Jun 2025
CBTW partnered with OSAN Drinks to redesign their e-commerce experience by migrating from Wix to Shopify. Through a user-centric design, performance-focused development, and marketing-ready implementation, OSAN achieved a 673% increase in online sales within two months. This case study showcases how UX design, Shopify expertise, and growth marketing can help premium consumer brands scale effectively.
How OSAN Scaled E-Commerce with CBTW