When a team struggles with confusing interfaces or services that frustrate users, the problem is rarely a lack of features. More often, it’s a lack of attention to user experience (UX).
Why UX Matters
Good design is not a decoration. But it is making products usable, clear, and pleasant to interact with. A famous example proves the point: Amazon once increased its revenue by $300 million by changing a single button. The difference wasn’t visual polish but it was clarity. Users understood what to do next, and that clarity removed friction.
That is what UX brings: simple improvements with measurable impact.
A Client Story
Last year, we worked with a client in the energy sector. Their digital services were technically solid, but users often struggled to complete basic tasks. The client’s team — product managers, developers, and business analysts — wanted to grasp what UX could offer, but they didn’t know where to begin.
Instead of delivering a lecture, we proposed our UX Basic Training and built it around their real problem. Together, we studied the client’s user research, mapped pain points, and then let the participants experience the process step by step:
- Creating personas to visualize different customer types.
- Mapping user journeys to spot friction points.
- Sketching and prototyping potential solutions.
- Testing prototypes with users and gathering immediate feedback.
As you imagine, the result was great! The training gave the team a shared UX vocabulary and mindset. For the first time, everyone — from analysts to managers — looked at their product through the same user-centered lens.
What Participants Experience
In this case, our client needed a training about the basics of UX. The UX Basic Training mirrors the design thinking process, moving from understanding the user to testing solutions. Participants explore the full spectrum of UX work, including:
- What UX is and why it differs from UI.
- How to run user interviews and collect insights.
- Turning findings into personas and journey maps.
- Structuring information with card sorting.
- Sketching, wireframing, and building prototypes.
- Running usability tests and iterating on results.
- Applying UI design principles like readability and hierarchy.
Every exercise was practical. By the end of the training, participants have designed and tested a clickable prototype of “CBTW Airlines” — our in-house case study — and seen how each UX method fits into a real project.
Learning by Doing
Unlike classroom-style lectures, this training is collaborative and workshop-based. Each participant works on a case, applies the methods, and sees immediate outcomes. This way of learning gives people confidence to apply UX thinking back in their daily work.
Who It’s For
The UX Basic Training is built for anyone curious about UX and UI, including:
- Business stakeholders working with design teams.
- Developers, analysts, or project managers who want a stronger design mindset.
- Designers from other fields interested in expanding into UX.
For those who want to go further, we also offer advanced programs that build on this foundation and explore specialized UX and UI practices in more depth.
Do you want to learn?
Learning UX and UI is not reserved for designers alone.
We welcome participants of all backgrounds and levels of expertise. Some come with no prior experience, curious to understand how design choices impact real users. Others already have hands-on knowledge but want to strengthen their practice or discover new methods.
We also work with leaders who want a broader perspective: not to become UX specialists themselves, but to better guide their teams and make informed decisions.
In many cases, our trainings help teams build a common language. Developers, analysts, managers, and designers leave with a clearer understanding of each other’s roles and how to work together with the user in mind.
Why CBTW
CBTW has been running this program for years, refining it alongside the evolution of UX. Our trainers are practitioners first, so participants benefit from real-world expertise. In just two days, teams gain both a tangible outcome — a tested prototype — and a long-term asset: a shared understanding of user experience.
The goal is always the same: give every participant the knowledge and tools they need to approach design with confidence and to collaborate more effectively.
Need more info or book a training?
If you would like to know more about our UX/UI trainings or explore how we can design a program tailored to your team’s needs, get in touch with us. Share your questions, objectives, and challenges — and we’ll come back to you for a first chat.
