A large public organization needed a more efficient way to coordinate hundreds of inspections across regulated industries such as pharmaceuticals and medical sectors.
How we helped: by creating a modular digital tool that simplifies planning, reporting, and monitoring – all fully integrated with the organization’s existing systems.
Key Challenges and Overview
Inspectors play a vital role in protecting public health. They audit pharmaceutical labs, assess medical devices, and check compliance with strict regulations. But behind every inspection lies a complex process: scheduling, assigning experts, monitoring corrective actions, and producing detailed reports.
With fragmented systems and manual coordination, the organization was losing time and visibility. Planning was heavy, follow-up steps were hard to track, and collaboration between departments often meant juggling multiple tools. To continue fulfilling its mission with confidence, the organization needed a single, reliable solution.
Our Approach: Integration, UX & Performance
We understood that the answer was not simply another tool – it needed to fit naturally into the organization’s way of working. Using Mendix, we focused on delivering a solution that combined integration, usability, and reliability.
- Integration that makes sense
The tool connects directly to the document management system, CRM, and internal databases through secure APIs. This design avoids duplicate data entry, ensures consistent information across teams, and keeps everyone working with the same source of truth. For inspectors and planners, this means less admin, fewer errors, and faster coordination.
- Designed around users
We worked closely with both planning teams and inspectors to shape the solution:
• Planners can now create inspection campaigns, organize them by subject area, and assign the right experts with just a few clicks.
• Inspectors access a clear dashboard showing their workload, inspection details, and reporting tools. They can enter results directly in the app, flag compliance issues, and generate structured reports on the spot.
By focusing on these user journeys, the tool became intuitive — removing friction instead of adding it.
- Built for trust and performance
Because inspections impact public health, the application had to be reliable from day one. We developed it on a solid architecture, aligned with the organization strict quality and security standards. The result: a tool that performs smoothly, scales with demand, and strengthens confidence in inspection outcomes.
Together, these choices created more than a digital product. They gave the organization a new way of working — one where every inspection is easier to plan, track, and complete with full visibility across the process.
Benefits
- One centralized platform covering the entire inspection lifecycle.
- Improved coordination between departments and inspectors.
- Transparent monitoring of non-compliances and corrective actions.
- Stronger reporting and documentation, reinforcing regulatory oversight.
If you are facing similar challenges in coordinating complex processes, tracking activities, or integrating multiple systems, we can help you design and deliver the right solution.
Learn more about our software engineering services and how we help organizations turn complex requirements into usable solutions.