White Paper: 4 AI + 2 GenAI Use Cases That Bring Early Value

SEO meta title: The hidden cost of routine customer queries in retail What “routine” really means in retail customer service In retail, “routine” doesn’t mean “easy.” It means repeatable. WISMO (Where Is My Order), returns, delivery changes, missing items: these are predictable intents. But they often involve multiple systems, policy rules, and exceptions. That’s why […]

The race to adopt artificial intelligence has moved faster than almost any technological shift in history. According to McKinsey’s 2025 State of AI report, 88% of organizations have now integrated AI into at least one business function – a significant jump from just 78% a year prior. While generative AI adoption has more than doubled […]

CBTW helped Finacca modernize its investigation platform by replacing a legacy ERP hosted in its Paris offices with a scalable Mendix low-code solution. Starting with an MVP dedicated to dormant life-insurance investigations, the team accelerated development, improved investigator workflows, and built the foundation for a broader digital platform. The result: faster case management, secure cloud access, and an architecture ready to support new applications and future AI-driven capabilities.