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Our teams can now focus on solving real issues, while routine requests are handled faster and more consistently.\"","\u003Cp data-start=\"354\" data-end=\"520\">Customer Operations Lead\u003C/p>\n\u003Cp>&nbsp;\u003C/p>\n\u003Cp data-start=\"354\" data-end=\"520\">\u003Cstrong>About this project:\u003C/strong>\u003C/p>\n\u003Cp>Our client, one of the largest energy suppliers in Europe, was facing growing pressure on their customer support operations — with over \u003Cstrong>2 million inquiries\u003C/strong> per year across gas, power, and water services.\u003C/p>\n\u003Cp>We helped them design and deploy AI-powered tools that automate the classification of incoming requests and assist agents in responding faster and more accurately.\u003C/p>\n\u003Cp>Within 15 months, they automated six phone-based processes and three email-based ones, reducing average handling time and improving service consistency across channels.\u003C/p>\n",{"ID":1179,"id":1179,"title":1180,"filename":1181,"filesize":1182,"url":1183,"link":1184,"alt":8,"author":501,"description":8,"caption":1185,"name":1186,"status":535,"uploaded_to":1187,"date":1188,"modified":1188,"menu_order":13,"mime_type":564,"type":539,"subtype":565,"icon":541,"width":566,"height":566,"sizes":1189},12935,"Electrical windmill","Improving-Customer-Support-with-AI-for-a-Leading-Energy-Provider-CBTW2.jpg.jpg",150033,"https://admin.cbtw.tech/wp-content/uploads/Improving-Customer-Support-with-AI-for-a-Leading-Energy-Provider-CBTW2.jpg.jpg","https://cbtw.tech/?attachment_id=12935","Electrical windmill generators over Sunset. 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It’s a step forward for both performance and sustainability.\"","\u003Cp data-start=\"354\" data-end=\"520\">Service Operations Lead, Manufacturing Leader\u003C/p>\n\u003Cp data-start=\"354\" data-end=\"520\">\u003Cstrong data-start=\"559\" data-end=\"582\">About this project:\u003C/strong>\u003Cbr data-start=\"582\" data-end=\"585\" />Our client, a global manufacturer of high-end domestic appliances, wanted to make repair operations more efficient — both to reduce emissions and increase circularity.\u003C/p>\n\u003Cp data-start=\"559\" data-end=\"927\">We developed a machine learning solution to predict the spare parts most likely needed during a first customer visit, based on multilingual service data and technician input.\u003C/p>\n\u003Cp data-start=\"929\" data-end=\"1180\">The solution helped increase first-fix rates by over 90%, reduce internal returns, and cut unnecessary parts shipments. Built with scalability in mind, the platform integrates with existing tools and continuously improves via real-time feedback 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