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complaint",[8],"lodge-a-complaint",{"ID":463,"post_author":6,"post_date":227,"post_date_gmt":227,"post_content":29,"post_title":8,"post_excerpt":8,"post_status":10,"comment_status":11,"ping_status":11,"post_password":8,"post_name":464,"to_ping":8,"pinged":8,"post_modified":227,"post_modified_gmt":227,"post_content_filtered":8,"post_parent":13,"guid":465,"menu_order":80,"post_type":16,"post_mime_type":8,"comment_count":17,"filter":18,"db_id":463,"menu_item_parent":17,"object_id":466,"object":20,"type":21,"type_label":22,"url":467,"title":468,"target":8,"attr_title":8,"description":8,"classes":469,"xfn":8,"layout_type":46},15276,"15276","https:\u002F\u002Fcbtw.tech\u002Finsights\u002F15276","2152","https:\u002F\u002Fcbtw.tech\u002Fau\u002Findex-egalite-femmes-hommes-de-72-100\u002F","Index égalité femmes-hommes de 72\u002F100",[8],[471],{"id":472,"date":473,"date_gmt":473,"guid":474,"modified":476,"modified_gmt":476,"slug":477,"status":10,"type":478,"link":479,"title":480,"content":482,"excerpt":485,"author":487,"featured_media":488,"comment_status":489,"ping_status":489,"sticky":484,"template":8,"format":490,"meta":491,"categories":492,"tags":494,"cbtw_industries":495,"cbtw_services":496,"class_list":498,"acf":508,"yoast_head":538,"yoast_head_json":539,"lang":639,"translations":640,"cbtw_post_categories":641,"header":644,"layout_builder":645,"featured_image":655,"industries":662,"services":663,"cbtw_post_author":559,"breadcrumb":667,"primary_category_name":199,"post_region":512,"featured_image_url":557,"primary_industry_name":8,"primary_service_name":44,"pll_sync_post":673,"_links":674,"_embedded":722},15607,"2026-06-23T10:29:11",{"rendered":475},"https:\u002F\u002Fcbtw.tech\u002Finsights\u002F","2026-06-24T10:24:17","the-first-90-days-the-most-important-phase-of-any-offshore-development-centre","post","https:\u002F\u002Fcbtw.tech\u002Finsights\u002Fthe-first-90-days-the-most-important-phase-of-any-offshore-development-centre",{"rendered":481},"The First 90 Days: The Most Important Phase of Any Offshore Development Centre ",{"rendered":483,"protected":484},"\n\u003Cdiv class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-1 wp-block-group-is-layout-flex\">\n\u003Cp>After establishing more than 25 offshore development centres in Vietnam and transferring over 1,000 engineers into full client ownership through the Build-Operate-Transfer (BOT) model, I have seen one factor consistently separate the most successful engagements from the rest: \u003C\u002Fp>\n\n\n\u003Ch3 class=\"wp-block-heading\" id=\"h-the-success-of-an-offshore-development-centre-is-determined-by-the-decisions-made-during-the-first-90-days\">\u003Cstrong>The success of an offshore development centre is determined by the decisions made during the first 90 days.\u003C\u002Fstrong> \u003C\u002Fh3>\n\n\n\u003Cp>The organisations that ultimately built high-performing, scalable engineering centres treated the first quarter as a strategic investment phase. Those that rushed into scaling often spent years correcting foundational issues that could have been resolved in the beginning. \u003C\u002Fp>\n\u003C\u002Fdiv>\n\n\n\n\u003Cdiv class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-2 wp-block-group-is-layout-flex\">\u003Ch2 class=\"wp-block-heading\" id=\"h-why-vietnam-is-a-leading-offshore-development-destination-nbsp\">\u003Cstrong>Why Vietnam Is a Leading Offshore Development Destination \u003C\u002Fstrong>\u003C\u002Fh2>\n\n\n\u003Cp>Australia’s digital economy now contributes almost AUD $134 billion annually, according to ACS Digital Pulse 2025. As demand for software engineering talent continues to grow, organisations are increasingly looking beyond domestic markets to build sustainable delivery capacity. \u003C\u002Fp>\n\n\n\n\u003Cfigure class=\"wp-block-image size-large\">\u003Cimg loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"737\" src=\"https:\u002F\u002Fadmin.cbtw.tech\u002Fwp-content\u002Fuploads\u002Fstock-photo-PHU-ho-chi-minh-phu-my-vietnam-port-notre-dame-cathedral-ho-chi-minh-city-175128359-1024x737.webp\" alt=\"Offshore development center Australia concept illustrated through Ho Chi Minh City skyline with Notre Dame Cathedral and modern business district\" class=\"wp-image-14766\" srcset=\"https:\u002F\u002Fadmin.cbtw.tech\u002Fwp-content\u002Fuploads\u002Fstock-photo-PHU-ho-chi-minh-phu-my-vietnam-port-notre-dame-cathedral-ho-chi-minh-city-175128359-1024x737.webp 1024w, https:\u002F\u002Fadmin.cbtw.tech\u002Fwp-content\u002Fuploads\u002Fstock-photo-PHU-ho-chi-minh-phu-my-vietnam-port-notre-dame-cathedral-ho-chi-minh-city-175128359-800x576.webp 800w, https:\u002F\u002Fadmin.cbtw.tech\u002Fwp-content\u002Fuploads\u002Fstock-photo-PHU-ho-chi-minh-phu-my-vietnam-port-notre-dame-cathedral-ho-chi-minh-city-175128359-100x72.webp 100w, https:\u002F\u002Fadmin.cbtw.tech\u002Fwp-content\u002Fuploads\u002Fstock-photo-PHU-ho-chi-minh-phu-my-vietnam-port-notre-dame-cathedral-ho-chi-minh-city-175128359.webp 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \u002F>\u003C\u002Ffigure>\n\n\n\n\u003Cp>Vietnam has emerged as one of the most attractive destinations in APAC for several reasons: \u003C\u002Fp>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Up to 60,000 IT graduates enter the workforce each year \u003C\u002Fli>\n\n\n\n\u003Cli>More than 400 universities and training institutions support the talent pipeline \u003C\u002Fli>\n\n\n\n\u003Cli>Strong time zone alignment with Australia \u003C\u002Fli>\n\n\n\n\u003Cli>A stable, business-friendly environment for long-term investment \u003C\u002Fli>\n\n\n\n\u003Cli>Growing maturity in software engineering, product development, cloud, data, and AI \u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fdiv>\n\n\n\n\u003Cdiv class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-3 wp-block-group-is-layout-flex\">\u003Ch2 class=\"wp-block-heading\" id=\"h-what-successful-offshore-development-engagements-have-in-common-nbsp\">\u003Cstrong>What Successful Offshore Development Engagements Have in Common \u003C\u002Fstrong>\u003C\u002Fh2>\n\n\n\u003Cp>Across every successful BOT engagement I have supported, four early decisions consistently shaped long-term outcomes. \u003C\u002Fp>\n\n\n\u003Ch3 class=\"wp-block-heading\" id=\"h-1-build-one-team-correctly-before-scaling-nbsp\">1. Build One Team Correctly Before Scaling \u003C\u002Fh3>\n\n\n\u003Cp>The most successful organisations resist the temptation to spread initial capacity across multiple products or business units. \u003C\u002Fp>\n\n\n\n\u003Cp>Instead, they start with a focused development team, establish delivery rhythms, validate communication models, and refine governance before expanding. \u003C\u002Fp>\n\n\n\n\u003Cp>This approach allows operational friction, tooling gaps, and process issues to surface early when they are still easy to solve. \u003C\u002Fp>\n\n\n\u003Ch3 class=\"wp-block-heading\" id=\"h-2-assign-dedicated-client-ownership-nbsp\">2. Assign Dedicated Client Ownership \u003C\u002Fh3>\n\n\n\u003Cp>The offshore team should never operate in isolation. \u003C\u002Fp>\n\n\n\n\u003Cp>The strongest engagements consistently include dedicated stakeholders on the client side who provide business context, answer questions quickly, and make timely decisions. This connection between the engineering team and the broader business is often one of the strongest predictors of long-term success. \u003C\u002Fp>\n\n\n\n\u003Cp>When this foundation is established early, the results can be significant: \u003C\u002Fp>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Full product ownership by the offshore team \u003C\u002Fli>\n\n\n\n\u003Cli>Continuous innovation and platform evolution \u003C\u002Fli>\n\n\n\n\u003Cli>Annual attrition below 10% over multiple years \u003C\u002Fli>\n\n\n\n\u003Cli>Stable delivery performance that exceeds industry benchmarks \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cp>The lesson is simple: high-performing offshore teams succeed when they are embedded in the business, not merely assigned work from a backlog. \u003C\u002Fp>\n\n\n\u003Ch3 class=\"wp-block-heading\" id=\"h-3-invest-in-face-to-face-alignment-early-nbsp\">3. Invest in Face-to-Face Alignment Early \u003C\u002Fh3>\n\n\n\u003Cp>Even in a remote-first world, personal relationships accelerate trust. \u003C\u002Fp>\n\n\n\n\u003Cp>Whenever possible, I encourage engineering leaders to spend the first week in Vietnam with their new team. \u003C\u002Fp>\n\n\n\n\u003Cp>A few days together can achieve what often takes weeks or months remotely: \u003C\u002Fp>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Shared understanding of business objectives \u003C\u002Fli>\n\n\n\n\u003Cli>Alignment on ways of working \u003C\u002Fli>\n\n\n\n\u003Cli>Faster onboarding \u003C\u002Fli>\n\n\n\n\u003Cli>Stronger team cohesion \u003C\u002Fli>\n\n\n\n\u003Cli>Trust between local and offshore stakeholders \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cp>The most successful BOT journeys almost always include a strong in-person start.\u003C\u002Fp>\n\n\n\n\u003Cp> \u003C\u002Fp>\n\n\n\n\u003Cfigure class=\"wp-block-image size-full\">\u003Cimg loading=\"lazy\" decoding=\"async\" width=\"1001\" height=\"667\" src=\"https:\u002F\u002Fadmin.cbtw.tech\u002Fwp-content\u002Fuploads\u002Flaughing-colleagues-discussing-plans-in-bright-wor-2026-03-24-07-06-04-utc-1.webp\" alt=\"Professionals networking in a modern office, holding coffee mugs and discussing plans during a casual team meeting, showcasing offshore development collaboration and workplace communication.\" class=\"wp-image-15611\" srcset=\"https:\u002F\u002Fadmin.cbtw.tech\u002Fwp-content\u002Fuploads\u002Flaughing-colleagues-discussing-plans-in-bright-wor-2026-03-24-07-06-04-utc-1.webp 1001w, https:\u002F\u002Fadmin.cbtw.tech\u002Fwp-content\u002Fuploads\u002Flaughing-colleagues-discussing-plans-in-bright-wor-2026-03-24-07-06-04-utc-1-800x533.webp 800w, https:\u002F\u002Fadmin.cbtw.tech\u002Fwp-content\u002Fuploads\u002Flaughing-colleagues-discussing-plans-in-bright-wor-2026-03-24-07-06-04-utc-1-100x67.webp 100w\" sizes=\"auto, (max-width: 1001px) 100vw, 1001px\" \u002F>\u003Cfigcaption class=\"wp-element-caption\">Team members connect and exchange ideas in a collaborative office environment, highlighting the strong communication and culture that drive successful offshore development partnerships.\u003C\u002Ffigcaption>\u003C\u002Ffigure>\n\n\n\u003Ch3 class=\"wp-block-heading\" id=\"h-4-design-infrastructure-for-future-ownership-nbsp\">4. Design Infrastructure for Future Ownership \u003C\u002Fh3>\n\n\n\u003Cp>One of the biggest mistakes organisations make is treating governance, security, and tooling as something to solve later. \u003C\u002Fp>\n\n\n\n\u003Cp>Successful BOT centres are designed from day one for eventual client ownership. \u003C\u002Fp>\n\n\n\n\u003Cp>That means: \u003C\u002Fp>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Using client-controlled repositories \u003C\u002Fli>\n\n\n\n\u003Cli>Implementing client security standards from the beginning \u003C\u002Fli>\n\n\n\n\u003Cli>Establishing governance structures early \u003C\u002Fli>\n\n\n\n\u003Cli>Maintaining clear IP ownership \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cp>Ansarada’s Vietnam engineering centre is an excellent example. The team operated entirely within the client’s own environments and governance model from the outset, enabling rapid scaling while maintaining complete control of intellectual property and product direction. \u003C\u002Fp>\n\u003C\u002Fdiv>\n\n\n\n\u003Cdiv class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-4 wp-block-group-is-layout-flex\">\u003Ch2 class=\"wp-block-heading\" id=\"h-offshore-development-results-outcomes-across-three-clients-nbsp\">\u003Cstrong>Offshore Development Results: Outcomes Across Three Clients \u003C\u002Fstrong>\u003C\u002Fh2>\n\n\n\u003Cp>When these foundations are established early, the outcomes compound over time. \u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cstrong>National Australia Bank\u003C\u002Fstrong> scaled its Vietnam operation through the BOT model of CBTW to more than 650 engineers before transitioning to full NAB ownership. Today, the organisation has grown into a technology workforce exceeding 2,000 specialists under NAB governance. \u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cstrong>Magnolia \u003C\u002Fstrong>built a highly stable engineering organisation with industry-leading retention and long-term product ownership.  Ansarada successfully expanded its engineering capability while accelerating AI-driven innovation and maintaining complete ownership of its technology assets. \u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cstrong>Ansarada \u003C\u002Fstrong>successfully expanded its engineering capability while accelerating AI-driven innovation and maintaining complete ownership of its technology assets. \u003C\u002Fp>\n\n\n\u003Ch2 class=\"wp-block-heading\" id=\"h-offshore-development-in-vietnam-a-strategic-window-for-australian-technology-leaders-nbsp\">\u003Cstrong>Offshore Development in Vietnam: A Strategic Window for Australian Technology Leaders \u003C\u002Fstrong>\u003C\u002Fh2>\n\n\n\u003Cp>Vietnam’s talent market continues to offer Australian organisations a compelling opportunity to build high-performing engineering capability close to home. \u003C\u002Fp>\n\n\n\n\u003Cp>However, access to talent alone does not guarantee successful offshore development. \u003C\u002Fp>\n\n\n\n\u003Cp>The first 90 days establish the operating model, governance framework, culture, and collaboration patterns that will influence the next years. \u003C\u002Fp>\n\n\n\n\u003Cp>In my experience, organisations that recognise this early create engineering centres that become genuine strategic assets. Those that do not often spend years trying to fix decisions made in their first few months. \u003C\u002Fp>\n\n\n\n\u003Cp>The opportunity is not simply to build a team. It is to build an organisation that can ultimately thrive under your own ownership. \u003C\u002Fp>\n\u003C\u002Fdiv>\n\n\n\n\u003Cfigure class=\"wp-block-image size-full\">\u003Cimg loading=\"lazy\" decoding=\"async\" width=\"1001\" height=\"667\" src=\"https:\u002F\u002Fadmin.cbtw.tech\u002Fwp-content\u002Fuploads\u002Fupload-file-nab-1.webp\" alt=\"Offshore development team collaborating in a modern open-plan office, with software engineers working at computer stations while colleagues discuss project progress and technical solutions.\n\" class=\"wp-image-15610\" srcset=\"https:\u002F\u002Fadmin.cbtw.tech\u002Fwp-content\u002Fuploads\u002Fupload-file-nab-1.webp 1001w, https:\u002F\u002Fadmin.cbtw.tech\u002Fwp-content\u002Fuploads\u002Fupload-file-nab-1-800x533.webp 800w, https:\u002F\u002Fadmin.cbtw.tech\u002Fwp-content\u002Fuploads\u002Fupload-file-nab-1-100x67.webp 100w\" sizes=\"auto, (max-width: 1001px) 100vw, 1001px\" \u002F>\u003C\u002Ffigure>\n\n\n\n\u003Cp>\u003Cem>Dirk Arend is BOT Leader Partner APAC at CBTW, a global technology solutions company operating in more than 20 countries with over 2,500 experts worldwide. Based in Vietnam, Dirk brings more than 10 years of technology leadership experience in the market. He has supported organisations across banking, financial services, technology, and digital business in establishing, scaling, and acquiring dedicated engineering centres in Vietnam through CBTW’s Build-Operate-Transfer model.\u003C\u002Fem> \u003C\u002Fp>\n\n\n\n\u003Cp>\u003C\u002Fp>\n",false,{"rendered":486,"protected":484},"\u003Cp>After establishing more than 25 offshore development centres in Vietnam and transferring over 1,000 engineers into full client ownership through the Build-Operate-Transfer (BOT) model, I have seen one factor consistently separate the most successful engagements from the rest:  The success of an offshore development centre is determined by the decisions made during the first 90 days.  The organisations that ultimately built high-performing, scalable engineering centres treated the first quarter as […]\u003C\u002Fp>\n",42,15613,"open","standard",{"_acf_changed":484,"content-type":8,"inline_featured_image":484,"footnotes":8},[41,493],46,[],[],[497],133,[499,478,500,501,502,503,504,505,506,507],"post-15607","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-insights","cbtw_services-software-engineering",{"authors":8,"article_authors":509,"direct_external_link":8,"post_region":512,"layout_builder":513},[510],{"author_name":511,"author_url":8},"Dirk Arend, BOT Leader Partner APAC, CBTW ","au",[514,530],{"acf_fc_layout":515,"title":183,"ui_v2":516,"short_description":517,"cbtw_related_group_filters":518,"items":484,"link":526,"hubspot_form_id":8,"mainPostId":472,"region":512},"block_insights",true,"Access related expert insights",{"cbtw_related_category_filter":519,"cbtw_related_tag_filter":521,"cbtw_related_industry_filter":523,"cbtw_related_service_filter":524},[185,520],"case-studies",[522],"bot",[],[525],"software-engineering",{"title":527,"url":528,"target":529},"View all insights","https:\u002F\u002Fcbtw.tech\u002Finsights","_self",{"acf_fc_layout":531,"tag_name":532,"section_title":533,"description":8,"image":484,"cta_link":534,"hubspot_form_id":537,"align_center":484},"block_lets_connect","Learn more","Ready to Build Your Offshore Development Centre in Vietnam?",{"title":535,"url":536,"target":241},"Talk to our experts","https:\u002F\u002Fcbtw.tech\u002Fau\u002Fcontact","2b771724-6b01-4d7b-aeaa-591dfb86a794","\u003C!-- This site is optimized with the Yoast SEO Premium plugin v25.4 (Yoast SEO v25.4) - https:\u002F\u002Fyoast.com\u002Fwordpress\u002Fplugins\u002Fseo\u002F -->\n\u003Ctitle>The First 90 Days: The Most Important Phase of Any Offshore Development Centre  - 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