Digital adoption is about smoothly introducing and using new processes and digital tools in a way that focuses on helping people. It’s not just about setting up new processes and technology, but also about making sure everyone can use it well. When people are supported alongside the technology, teams can work together better, spark new ideas, and achieve success together.
Challenge
Our client is active in the energy sector, its IT Department faced several challenges:
- Resistance to new processes and tools
- A lack of trust and transparency between teams and departments
- A lack of collaboration within and between teams
- Communication issues also hindered the smooth transition to digital adoption
Our approach
Our approach to achieve successful digital adoption includes several defined phases:
1. Discovery Phase:
- Sponsorship and mission model: identify key stakeholders and establish sponsorship for the digital adoption initiative. Understanding the mission model helps align efforts with organizational goals.
- Assessing people needs: engage with department members to understand their requirements, challenges, and expectations.
- Ambassadors: identify and empower ambassadors within the organization to ensure effective communication and buy-in.
2. Definition & Delivery Phase:
- Value proposition: develop a clear value proposition for digital adoption, emphasizing the benefits and impact on efficiency, collaboration, and overall performance.
- Execute change initiatives: follow the established roadmap and timeline to implement the planned changes.
- Testing and documentation: ensure that the digital tools align with business processes through rigorous testing. Comprehensive documentation supports smooth adoption.
- Awareness trainings: conduct targeted trainings to equip individuals with the necessary skills and knowledge.
- Transparent communication: maintain open channels of communication throughout the journey, ensuring everyone is informed and engaged.
- Sequential implementation: introduce the changes to one team at a time, leveraging the positive experience of early adopters to encourage others.
- Monitor progress: regularly track progress and adjust strategies as needed. address any issues or setbacks promptly.
3. Sustainment & Closure Phase:
- Continuous Improvement & Integration:
- Support employees: provide resources and support to help employees navigate the change process.
- Embed change: integrate the changes into day-to-day operations and practices.
- Ongoing support: ensure ongoing resources and support are available to sustain the change efforts.
- Monitor impact: continuously monitor the long-term impact of the changes and make adjustments as necessary for continuous improvement.
By following this methodical approach, we created an environment where technology and people work harmoniously, driving innovation and collective success.
Results
Our approach yielded significant benefits for the IT Department of our client:
Change management plan:
- delivered a comprehensive change management plan, ensuring a smooth transition to digital adoption. This plan addressed communication, training, and support throughout the process.
Effective meetings and collaboration:
- Transversal meetings: improved collaboration and alignment across teams and departments by facilitating cross-functional meetings.
- Breakout sessions and one-to-one meetings: enhanced understanding and engagement through targeted interactions.
- PMO Office collaboration: fostered collaboration within the PMO office, streamlining processes and decision-making.
- Business teams collaboration: improved communication and teamwork led to better outcomes.
Increased tool usage and process adoption:
- Daily tool usage: resulted in a higher adoption rate of the digital tool for daily tasks.
- Process adoption: Coreso’s IT Department embraced the refined processes, leading to greater efficiency and effectiveness.
Enhanced engagement and documentation:
- Engagement during meetings: increased engagement during all meetings, driving better outcomes.
- Cross-team collaboration: departments collaborated more effectively, breaking down silos.
- Documentation creation: emphasized the importance of documenting processes, ensuring knowledge transfer and continuity.
Transform your digital adoption journey
Embrace a seamless digital transition with our proven methodology, transforming challenges into opportunities for growth. Our solution prioritizes your people and aligns with organizational goals, ensuring sustainable success through our strong methodology.
- Tailored change management: smooth transition with comprehensive support.
- Improved collaboration: enhanced teamwork and communication across departments.
- High tool and process adoption: greater efficiency and effectiveness in daily operations.
- Sustained innovation: continuous improvement and lasting success.
Transform your digital adoption journey with CBTW and achieve operational excellence. Contact us and choose our solution to unlock your organization’s full potential today.