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We Aligned our Client’s Projects with its Strategy and Expectations",{"rendered":506,"protected":507},"\n\u003Cp>Our client is a media broadcaster, subsidiary of a larger group. They take care of processing media for their internal (and external) client and are recognized for their expertise in:\u003C\u002Fp>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Managing VoD catalogues\u003C\u002Fli>\n\n\n\n\u003Cli>Producing Live and non-live programmes\u003C\u002Fli>\n\n\n\n\u003Cli>Managing live TV plannings\u003C\u002Fli>\n\n\n\n\u003Cli>Managing Premium TV channels\u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\u003Ch2 class=\"wp-block-heading\" id=\"h-challenges-of-the-mission\">Challenges of the mission\u003C\u002Fh2>\n\n\n\u003Cp>Our role was to support and orchestrate the delivery a company-critical project from end-to-end. On top of the classic project management constraints, we helped them tackle their company-specific challenges.\u003C\u002Fp>\n\n\n\n\u003Cp>The problem is due to their holding’s influence, their organisation inherits of heavily siloed administration and slow processes.\u003C\u002Fp>\n\n\n\n\u003Cp>On top of that heavy load, they suffer from the following tensions:\u003C\u002Fp>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Project management happens mostly in waterfall, while innovation system is hyper-centralized\u003C\u002Fli>\n\n\n\n\u003Cli>Hyper-specialized resources, who are critical to several project successes\u003C\u002Fli>\n\n\n\n\u003Cli>No link between company objectives and the project.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cp>When we asked “why do you want our help? What’s your vision?”, we got answered: “there’s no vision for the company”.\u003C\u002Fp>\n\n\n\n\u003Cp>That wasn’t true, obviously. But it signalled a lack of communication and transparency we had to tackle at some point if we wanted to keep the morale of our project team high.\u003C\u002Fp>\n\n\n\n\u003Cp>On top of that, and due to engineers’ hyper-specialization, our client had complex resource planning issues. For instance, a few specialized resources are sometimes double, or triple booked. Or worse, there are no backup in case a resource is unavailable, and projects must be put in pending until they come back.\u003C\u002Fp>\n\n\n\u003Ch2 class=\"wp-block-heading\" id=\"h-our-mission\">Our mission\u003C\u002Fh2>\n\n\n\u003Cp>While managing Business as Usual, we linked all their project management challenges to one main issue.\u003C\u002Fp>\n\n\n\n\u003Cp>Indeed, no resource was trained or even in charge of doing proper business analysis prior to any of their project.\u003C\u002Fp>\n\n\n\n\u003Cp>On top of that, our client expects project results quickly and loves to have a fast go for their project. Indeed, pretty projects on presentation slides makes top management happy. To “achieve” that in less than a week, like they’re used to, middle management must rush through their own requirements, by themselves, for each project.\u003C\u002Fp>\n\n\n\n\u003Cp>That is of course, when requirements documentation are taken care of.\u003C\u002Fp>\n\n\n\n\u003Cp>Combine that with heavy processes and a low organizational maturity in information management and problems are bound to happen.\u003C\u002Fp>\n\n\n\n\u003Cp>We successfully managed the go live of the main, company-critical, project, squeezed in a very short timeframe and despite a shifting scope. Our biggest impact was however to educate our client on the need for building a business analysis capability.\u003C\u002Fp>\n\n\n\n\u003Cp>We:\u003C\u002Fp>\n\n\n\n\u003Col class=\"wp-block-list\">\n\u003Cli>guided them in choosing the right profiles to complement their department.\u003C\u002Fli>\n\n\n\n\u003Cli>tapped into real frustration of engineers and middle management as a motivation engine to rally people around the change\u003C\u002Fli>\n\n\n\n\u003Cli>we managed to build our very first use case!\u003C\u002Fli>\n\n\n\n\u003Cli>follow up on the scalability of their newfound business analysis capabilities\u003C\u002Fli>\n\u003C\u002Fol>\n\n\n\u003Ch2 class=\"wp-block-heading\" id=\"h-results\">Results\u003C\u002Fh2>\n\n\n\u003Cp>Today, on top of celebrating the project success, our client is getting its first ROI on business analysis! They’re now able to:\u003C\u002Fp>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Collecting and translate business requirements\u003C\u002Fli>\n\n\n\n\u003Cli>Making sure the solution proposed matched customers’ expectations\u003C\u002Fli>\n\n\n\n\u003Cli>Improve project-related processes\u003C\u002Fli>\n\n\n\n\u003Cli>Get assistance in managing change\u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\u003Ch2 class=\"wp-block-heading\" id=\"h-next-steps\">Next Steps\u003C\u002Fh2>\n\n\n\u003Cp>That sounds quite an ideal world. But this organizations still suffers from acute meeting-itis.\u003C\u002Fp>\n\n\n\n\u003Cp>In fact, we witnessed people scheduling an 8-hour long, agenda-less meeting during which:\u003C\u002Fp>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Nobody shared or even took notes\u003C\u002Fli>\n\n\n\n\u003Cli>Nobody knows what has been said\u003C\u002Fli>\n\n\n\n\u003Cli>Nobody recalls what were the conclusions and which decision has been taken\u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cp>We already could experience a buy in on us implementing industry standards as simple as meeting minutes, workshops, and \u003Ca href=\"https:\u002F\u002Fcollaborationbetterstheworld.com\u002Finsights\u002Fbpmn-solution\" target=\"_blank\" rel=\"noreferrer noopener\">process councils\u003C\u002Fa>, and our next goal will be to work on a step-by-step shift in mentality to improve operation management.\u003C\u002Fp>\n",false,{"rendered":509,"protected":507},"\u003Cp>The role of CBTW was to support and orchestrate the delivery of a company-critical project from end-to-end for a media broadcaster.\u003C\u002Fp>\n",4089,"open","standard",{"_acf_changed":507,"content-type":8,"inline_featured_image":507,"footnotes":8},[43],[],[517],60,[519],459,[521,501,522,523,524,525,526,527,528,529],"post-4070","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","cbtw_industries-telecom-media","cbtw_services-strategy-product-transformation",{"authors":8,"article_authors":531,"direct_external_link":8,"post_region":8,"layout_builder":534},[532],{"author_name":533,"author_url":8},"Jean-Marie",[535],{"acf_fc_layout":536,"title":190,"ui_v2":537,"short_description":538,"cbtw_related_group_filters":539,"items":507,"link":544,"hubspot_form_id":8,"mainPostId":495,"region":548},"block_insights",true,"Access related expert 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