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appoints Laurent DeSegur as Group Chief AI Officer",{"rendered":415,"protected":416},"\n\u003Cp>\u003Cem>This appointment brings CBTW’s AI work under a single leader as clients push from pilots into production\u003C\u002Fem>\u003C\u002Fp>\n\n\n\n\u003Cdiv class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-1 wp-block-group-is-layout-flex\">\n\u003Cp>\u003Cstrong>Luxembourg, 1 September 2026. \u003C\u002Fstrong>CBTW (Collaboration Betters The World), a global technology services firm of more than 2,000 experts serving over 1,000 clients across 21 countries and three continents, today announced the appointment of \u003Cstrong>Laurent DeSegur \u003C\u002Fstrong>as \u003Cstrong>Group Chief AI Officer\u003C\u002Fstrong>, effective 1 September 2026.\u003C\u002Fp>\n\n\n\n\u003Cp>As Group Chief AI Officer, Laurent will lead a federated Group AI function across CBTW’s 21 countries, owning the firm’s Group AI strategy, its catalogue of proprietary AI offers, its AI partnerships and its AI governance. Delivery and client ownership stay where they belong, with CBTW’s regional teams and service lines.\u003C\u002Fp>\n\n\n\n\u003Cp>The offers are the part clients see: packaged agentic, retrieval and orchestration solutions built on the client data CBTW already works with, and AI governance offered as a service to organisations that have to be able to show a regulator how a system reaches a decision.\u003C\u002Fp>\n\n\n\n\u003Cp>Based in New York, Laurent will work across all three of CBTW’s continents – the Americas, Europe and Asia-Pacific. He works in English, French, and Italian.\u003C\u002Fp>\n\n\n\n\u003Cp>The move reflects CBTW’s reading of the market: an AI system is only ever as good as the data it runs on, and the work of knowing where a client’s data lives, what it means, and where it breaks is what separates AI that can be run from AI that can only be demonstrated. That data work has been CBTW’s ground for years. The new function will turn that foundation into deployable AI offers, enabling clients in each market to draw on proven capabilities and expertise from across CBTW’s global network.\u003C\u002Fp>\n\n\n\n\u003Cp>“Clients are past the demonstration stage and are asking harder questions: can you run this, can you show me the ROI, will it survive an audit,” said \u003Cstrong>Jeremy Jacquet, CBTW Founder & CEO\u003C\u002Fstrong>. “Answering those is now one job with one owner across the whole group, and Laurent has both the mandate and the authority to do it.”\u003C\u002Fp>\n\n\n\n\u003Cp>Laurent brings three decades of engineering leadership. He built consumer products at scale – search at Netflix, mobile payments at PayPal and, as Vice President of Engineering at Walmart eCommerce, the retailer’s next-generation online and in-store customer experience, where he open-sourced Electrode, a React and Node.js application platform. He has spent the last eight years in banking: at \u003Ca href=\"https:\u002F\u002Fcbtw.tech\u002Fau\u002Finsights\u002Fnab-innovation-centre-in-vietnam-build-operate-transfer-bot-partnership\">National Australia Bank\u003C\u002Fa>, as General Manager, Digital and Assisted Channels, he moved the bank’s contact-centre technology to the cloud for 4,000 bankers; he joins CBTW from JPMorgan Chase, where as Managing Director, Voice Technology he led the AI-driven voice and chat platforms serving the bank’s customers and employees in real time, with security and compliance built in from the outset. He writes and publishes open-source work on runtime safety for autonomous AI agents and has spoken at AWS re:Invent.\u003C\u002Fp>\n\n\n\n\u003Cp>That combination – consumer scale, then AI in front of bank customers under banking-grade regulatory constraint – is the profile CBTW went looking for. Financial services, insurance, and healthcare are where the firm sees the clearest demand for AI that can be audited as well as demonstrated.\u003C\u002Fp>\n\n\n\n\u003Cp>Beyond regulated industries, CBTW sees growing demand for AI that accelerates product delivery, strengthens engineering quality and helps clients build capabilities they can ultimately own, including through \u003Ca href=\"https:\u002F\u002Fcbtw.tech\u002Fau\u002Foffshore-development-center-for-australian-businesses\">nearshore delivery centres\u003C\u002Fa>.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\n\n\u003Cdiv class=\"wp-block-image\">\n\u003Cfigure class=\"aligncenter size-full\">\u003Cimg loading=\"lazy\" decoding=\"async\" width=\"428\" height=\"428\" src=\"https:\u002F\u002Fadmin.cbtw.tech\u002Fwp-content\u002Fuploads\u002FCBTW-appoints-Laurent-DeSegur-as-Group-Chief-AI-Officer.jpg\" alt=\"\" class=\"wp-image-16339\" srcset=\"https:\u002F\u002Fadmin.cbtw.tech\u002Fwp-content\u002Fuploads\u002FCBTW-appoints-Laurent-DeSegur-as-Group-Chief-AI-Officer.jpg 428w, https:\u002F\u002Fadmin.cbtw.tech\u002Fwp-content\u002Fuploads\u002FCBTW-appoints-Laurent-DeSegur-as-Group-Chief-AI-Officer-100x100.jpg 100w\" sizes=\"auto, (max-width: 428px) 100vw, 428px\" \u002F>\u003C\u002Ffigure>\u003C\u002Fdiv>\n\n\n\u003Cblockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n\u003Cp>“Enterprises do not have an AI ideas problem. They have a production problem,” said Laurent. “I have spent years putting AI in front of bank customers, on the phone and in chat, where every answer is on the record. Getting an agent from a convincing demo to something a risk committee will approve is a governance and data engineering challenge before it is a model challenge. CBTW is already inside its clients’ data at depth. That gives us a unique foundation to turn AI ambition into production reality at scale – and that is what makes this role so exciting.”\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\n\n\n\u003Cp>\u003C\u002Fp>\n",false,{"rendered":418,"protected":416},"\u003Cp>This appointment brings CBTW’s AI work under a single leader as clients push from pilots into production Luxembourg, 1 September 2026. CBTW (Collaboration Betters The World), a global technology services firm of more than 2,000 experts serving over 1,000 clients across 21 countries and three continents, today announced the appointment of Laurent DeSegur as Group […]\u003C\u002Fp>\n",42,"standard",{"_acf_changed":416,"content-type":8,"inline_featured_image":416,"footnotes":8},[32],[],[],[],[427,410,428,429,430,431,432],"post-16338","type-post","status-publish","format-standard","hentry","category-news",{"authors":8,"article_authors":416,"direct_external_link":8,"post_region":434,"layout_builder":435},"global",[436],{"acf_fc_layout":437,"title":187,"ui_v2":438,"short_description":439,"cbtw_related_group_filters":440,"items":416,"link":446,"hubspot_form_id":8,"mainPostId":404,"region":450},"block_insights",true,"Access related expert insights",{"cbtw_related_category_filter":441,"cbtw_related_tag_filter":443,"cbtw_related_industry_filter":444,"cbtw_related_service_filter":445},[442],"news",[],[],[],{"title":447,"url":448,"target":449},"View all insights","https:\u002F\u002Fcbtw.tech\u002Finsights","_self","africa","\u003C!-- This site is optimized with the Yoast SEO Premium plugin v25.4 (Yoast SEO v25.4) - https:\u002F\u002Fyoast.com\u002Fwordpress\u002Fplugins\u002Fseo\u002F -->\n\u003Ctitle>CBTW appoints Laurent DeSegur as Group Chief AI Officer - CBTW\u003C\u002Ftitle>\n\u003Cmeta name=\"description\" content=\"CBTW appoints Laurent DeSegur as Group Chief AI Officer to lead global AI strategy, governance and enterprise AI solutions.\" \u002F>\n\u003Cmeta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \u002F>\n\u003Clink rel=\"canonical\" href=\"https:\u002F\u002Fcbtw.tech\u002Finsights\u002Fcbtw-appoints-laurent-desegur-as-group-chief-ai-officer\" 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