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Identity Management Across Atlassian On-Premise for a Major French Digital Platform",{"rendered":498,"protected":499},"\u003Ch2 class=\"wp-block-heading\" id=\"Key-Challenges-&amp;-Context:-Why-Enterprise-SSO-in-Atlassian-On-Premise-Is-Never-Straightforward\">Key Challenges &amp; Context: Why Enterprise SSO in Atlassian On-Premise Is Never Straightforward\u003C\u002Fh2>\n\n\n\u003Cp>Our client operates one of France&#8217;s most-used consumer apps, serving millions of users daily in the transportation sector. 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Each category had different lifecycle rules, permission needs, and identity sources.\u003C\u002Fli>\n\n\n\n\u003Cli>\u003Cstrong>Dual directory synchronization\u003C\u002Fstrong>: The identity landscape involved both Microsoft Entra ID and on-premise Active Directory, with synchronization dependencies between the two. Mapping which source of truth should govern which user population required careful architectural decisions.\u003C\u002Fli>\n\n\n\n\u003Cli>\u003Cstrong>Scale of communication:\u003C\u002Fstrong> Thousands of users across multiple departments and partner organizations needed to be informed, onboarded to the new authentication flow, and supported through the transition without disruption.\u003C\u002Fli>\n\n\n\n\u003Cli>\u003Cstrong>Permission inheritance\u003C\u002Fstrong>: Granting and revoking permissions at scale, across three Atlassian products with different permission models, required a governance framework that didn&#8217;t previously exist.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\u003Ch2 class=\"wp-block-heading\" id=\"The-Approach:-Parallel-Workstreams-Over-8-Months\">The Approach: Parallel Workstreams Over 8 Months\u003C\u002Fh2>\n\n\n\u003Cp>We structured the project across five workstreams running in parallel:\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cstrong>1. Discovery and mapping:\u003C\u002Fstrong> We inventoried all tooling, user types, connected apps, and organizational boundaries to produce a complete picture of who was using what, how they were authenticated, and what would break if we changed it.\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cstrong>2. Architecture design:\u003C\u002Fstrong> Working directly with both Microsoft and Atlassian, we designed an identity architecture tailored to handle the multi-directory, multi-population reality, not a default template deployment.\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cstrong>3. Data cleanup and preparation\u003C\u002Fstrong>: Before implementation, we cleaned years of accumulated identity debt: duplicate accounts, orphaned users, inconsistent naming conventions, and generic accounts that needed reclassification or decommissioning.\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cstrong>4. Cross-functional team coordination:\u003C\u002Fstrong> We assembled a team combining technical contacts (directory sync, user provisioning, SSO configuration) with business contacts (user communication, test coordination, process change documentation). Neither side alone could have delivered this.\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cstrong>5. Change management and rollout:\u003C\u002Fstrong> Implementation was paired with structured UAT cycles, progressive rollout across user populations, updated documentation, and direct support channels.\u003C\u002Fp>\n\n\n\u003Ch2 class=\"wp-block-heading\" id=\"Benefits:-Unified-Identity,-Centralized-Governance,-and-Security-Compliance\">Benefits: Unified Identity, Centralized Governance, and Security Compliance\u003C\u002Fh2>\n\n\n\u003Cp>After 8 months, the client&#8217;s Atlassian environment operates under a unified identity model:\u003C\u002Fp>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>\u003Cstrong>Seamless login\u003C\u002Fstrong> across Jira Software, Jira Service Management, and Confluence via SSO. Users authenticate once through their organization&#8217;s standard login flow.\u003C\u002Fli>\n\n\n\n\u003Cli>\u003Cstrong>Centralized permission management.\u003C\u002Fstrong> User access is now governed by group memberships in Entra ID, propagated automatically across all three Atlassian products. Onboarding and offboarding happen in one place.\u003C\u002Fli>\n\n\n\n\u003Cli>\u003Cstrong>Security compliance.\u003C\u002Fstrong> The implementation follows industry standards for enterprise authentication, eliminating the risks of local-only accounts, shared credentials, and unaudited access.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\u003Ch2 class=\"wp-block-heading\" id=\"Key-Takeaway\">Key Takeaway\u003C\u002Fh2>\n\n\n\u003Cp>Identity unification in Atlassian on-premise environments is rarely just a technical exercise. 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